Customer Feedback
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Independent Review Sites
Excellent service, fine rugs at fair prices, quick delivery.
Peter
, London, The rugs are just beautiful and set off each of the rooms they are in perfectly. Delivery was extremely fast too. A great company
Prof Tim
, UK, Wonderful rugs and great service and delivery. Communication was excellent.
Julie Lodge
, UK, Superb service and speedy delivery; our rug is beautiful and I wouldn’t hesitate to recommend Olney rugs.
Daz
, , Very excited to receive my rug , quick and efficient delivery and beautiful quality
Mrs R Wroath
, , Excellent - from browsing to order to delivery. Two beautiful rugs as described and as photographed on website. Thank you will receive all future rug purchases.
Sheena
, , Excellent, fast service. The rug was very good value, and a very fine product.
Jeremy Morris
, , Was unsure about buying 2 runners online. Called Olney Rugs - very helpful and efficient service - rugs ordered 3pm and arrived by 10am next day - rugs accurately met the descriptions and colours described over the phone - look fabulous - great service - highly recommended
Stuart Pomeroy
, , I placed an order for a rug online, service was great, delivery quick and my rug is amazing! Thankyou
libby bowness
, , They sold me a good rug, at a good price.
There's a great range to choose from and the website has a good amount of information about them
Chris Morris
, , Very helpful and prompt. A lovely rug arrived. Highly recommended
Simon Acland
, , We recently decided to buy an Oriental rug and are delighted we chose Olney Rugs.
Although we bought our first one over the internet Chris explained the intricacies of the pattern and when it arrived it was just right.
As a result we purchased another which wasn't quite right but we found the one that was and the returns procedure was stress free,
We now have two rugs which are superb quality and reasonably priced and the whole transactions have been a pleasure thanks to Chris and Agnes who are so helpful and polite all the way through.
David Saunders
, , We will happily buy from this company again. The prices are very good and the customer service is excellent. Before sending our order they phoned to confirm that the underlay I had ordered was the best solution for my order - it turns out, I had ordered the wrong kind of underlay and thanks to their attention to the order they sorted it out before sending. delighted with the rug and the whole experience.
Stuart Teadley
, , Fabulous service, beautiful rugs, so please with my purchase. Nothing too much trouble for the Olney team, very easy to shop even during Covid restrictions. Highly recommend
Veronica Pulleyn
, , We recently found Olney rugs using an internet search as we wanted to reduce in size a lovely Gabbeh rug we have. From the outset Chris was polite and responsive in emails and clearly very knowledgeable. The rug was sent to them, cleaned, dried (I say this as the rug is very thick wool and we had it professionally cleaned some years ago and it was damp for months, then started to smell) reduced in size and shipped back to us. It now fits in it’s new home (and it actually smells lovely!) It’s good knowing we could up cycle something rather than buying new. It probably cost us the same money to shrink in size as it would buying new, but it was money well spent in our mind. Fantastic service. Totally recommended.
jonathan west
, , Absolutely thrilled with my new rug! It arrived within a few days of ordering, well packaged and with an excellent “Covid aware” courier. 100% recommend Olney Rugs.
Judith Molyneaux
, , We are really pleased with our fantastic Afghan Belgiq rug. Great communication and delivery experience too. Highly recommended
Robin von Schmidt
, , We have been looking high and low for some lovely kilim cushions to compliment our sofas and our room. These are lovely!
I struggled to pay online (this is during lockdown 2) but a quick message to the company and they got in touch to sort out payment and they arrived the next day!
Great product, great service!
Sue Clark
, , Excellent service, carpet arrived quicker than expected and I am delighted with it, will shop here again. Would highly recommend this company.
Kathy
, , We had a rug and a kilim cleaned and repaired. Excellent work and they look fantastic again. Highly recommend Olney Rugs!
Carole Robinson
, , We are delighted to say how pleased we were with the return of our rug after cleaning and repair from our dog chewing the edge. The repair was excellent, you would never know it was damaged and the colour has been restored and looks new again. Thank you so much. I would have no hesitation in recommending your services to friends and family in the future.
Jenny
, Ipswich, Many thanks for a very efficient service. The web site is so simple for ordering and the rug arrived as promised. The delivery man was very helpful also. The rug looks super in our sun lounge. Two very happy people. Thank you.
Chris
, Kirby Muxloe Leicestershire, Popped into the shop to ask some questions and received some fantastic advise. Genuine nice people who went out of their way to help me. Many thanks for that.
LRO235
, UK, We are really happy with the rug we bought from Olney - they were very informative and helpful, and also very efficient with delivery
Linda and Philip
, Holmfirth, Beautiful carpet, prompt delivery. I am very pleased and would happily recommend then
Kevin
, London, We received, on the right day, exactly what we wanted. The rug is perfect and colours just as shown online.
Thank you
Mary
, Abingdon, This is an amazing rug store. Not only do they sell rugs, but cleaning and restoration services are offered as well. Great experience, an Aladdin’s cave of rugs. So many to choose from and such focussed attention from the owners. Nothing is too much trouble. Should you be in the market for a rug this is the place to go. Top quality fabulous range of rugs. You can even try your choice out in your home.
David L
, UK, Incredible customer service, nothing is too much trouble. Highly recommend
Ann Brebner
, , We ordered a runner from the Netherlands. Chris suggested alternatives when the first one we selected was not to our liking after all. The second runner was perfect. Promises were kept, payments and transportations were all to our complete satisfaction.
M Tersmette
, Netherlands, Excellent selection of quality rugs. Staff extremely friendly & helful, willing to display any rug, nothing was too much trouble to ensure that the customer was happy with their purchase.
Doreen Clery
, Epping, Chris and staff were fantastic, we explained what we wanted and Chris sourced a selection for us to view online within a couple of days. This is our second rug from Olney and we will certainly return for additional rugs in the future.
Beautiful rugs, excellent quality and a first class service from start to finish.
Thank You
Avril
, Scotland, Love the rug - excellent quality and fabulous customer service. Would definitely recommend.
Nicki
, Blackburn, Superb rugs, such an excellent choice and array- it is worth visiting the shop as the service is great- no pressure, but attentive and keen to find the right thing for you. We now have three rugs from Olney- all different and all beautiful
Adrienne
, London, I ADORE Olney rugs - I have bought quite a few from them over the years - they are well priced and beautiful! Wouldn't buy my kilims anywhere else!!
Harriet
, Banbury, Just taken delivery of, yet, another beautiful Persian rug.
Service was wonderful. Fast delivery,great communication. Will be shopping with you in the near future.
Mai
, Wrexham, Sorry for the late feedback - the rug arrived in the middle of major building works! We just wanted to say that it is beautiful and looks just perfect in it's new home. The team at Olney rugs were very attentive and helpful with queries, and it arrived in perfect condition. Thank you - it makes me smile everytime I come down the stairs and see it!
Claudia
, Cornwall, Just a quick line to say how much I love my new kilim. It looks beautiful in my sitting room and compliments perfectly my colour schème. Your service was also excellent with assistance on choosing the right underlay for my kilim. I hope to buy again from you.
Rachel
, Colchester, What a fabulous shop with passionate and enthusiastic owners. Where else could you have the opportunity to see your choice in your home before finalising the purchase. It’s so much better than visiting a large department store. If you want to buy a rug look no further - this is the place to go: huge selection with a range of types and styles for every budget
Alison W
, Milton Keynes, I bought a lovely rug from Olney Rugs at the beginning of January. As I live in London I cannot always get up to the shop so I purchased it online. Chris, who was handling my online order, was so very helpful and kind, but I knew he would be because over the years I have purchased several rugs from this shop and have always found the staff to be very obliging and thoughtful and their deliveries always arrive without a problem – which is rare these days.
If you want beautiful rug and an interesting experience, visit their wonderful shop in Olney – it’s well worth the drive up the motorway – the place is crammed full!
Abigail
, London, Other than being one of the nicest people you are likely to meet Alan is knowledgeable, honest and has a fantastic selection of top quality hand-knotted carpets. I highly recommend if you are in the market for a nice rug, visit their store.
Mark K
, UK, Rug is perfect, I love it, looks great.
Thank you Chris!!!!
Louise
, Reading, First-class service: quick delivery, rug extremely well packed (robust double layer) and looks just as on the website; also, spare ties and address label supplied, making it simple to return rug, were it necessary. Very pleased. Highly recommended
Brian
, Worcester, This was my first purchase from Olney Rugs and I will certainly buy again. The rug Looked great on the website, i and was even nicer in real life and the service was incredibly quick. I phoned one morning and the rug was delivered the next morning for no extra charge.
Lynne
, Bampton, The rug we ordered arrived when expected and is absolutely beautiful. Only slightly confusing was that the website stated the rug was made in Afghanistan but it had a made in Pakistan label on it . It does not detract from its beauty and looks amazing in our home. The service was excellent. We will definitely be buying another rug from you in the future.
Rosie
, Surrey, Thank you for a very positive experience. A very helpful and knowledgeable seller. A beautiful rug and great quality.We would definitely recommend Olney Rugs
Lorraine
, , Have purchased rugs from Olney Rugs before and it is well worth a trip to the shop for a lovely shopping experience.
This time we used the website and are very pleased with the rug purchased. Really good quality and design.
Would absolutely recommend
Sarah
, London, Very pleased with the rug. Excellent service and delivery as arranged
Patricia
, London, Excellent quality rug; we are delighted with the purchase; it has transformed our room. We are currently undergoing a house moving and once settled in to our new and much larger home, we shall be sure to order some more rugs from Olney. Many thanks for the excellent product and great service.
Peter
, , Thank you so much for your pleasant, friendly,efficient service. The rug is a delight and will go so well with the one we ordered a couple of weeks ago from you. Delivery was totally reliable and free!
Angela and Denis C
, , Beautiful rug! I was really impressed with the quality and value of my recent purchase. It looks so great I'll definitely be back for more. Also excellent customer service and free delivery
Lucy
, Birmingham, Great service, rug and website
Liam
, Northampton, Really pleased. Everything was as promised. Would recommend Olney every time.
Jean
, Hertfordshire, We were all absolutely delighted with our new rug. It looks even better in real life than on the website. The quality is excellent. It was very useful for us to have a shot of it with a pound coin next to it to give an idea of thickness. It feels so luxurious under bare feet! We would certainly buy from Olney Rugs again. Thank you so much for your help!
Paula
, , We're absolutely delighted with our new Persian carpet! It looks even better in real life than it did online. Thank you so much too for your help in getting it to us so quickly. We can't stop looking at it now. Beautiful.
Paula Varley
, Norwich, We were really delighted with the hand knotted Baluch rug from Afghanistan. It was exactly as described and looks good on the slate tiles and the colours are perfect for the room. It arrived quickly and I would recommend buying rugs from you. Website is very good, learned a lot.
Anniie Lovell
, Devon, The rug looks fantastic and has full approval of our Border Terrier "Bonnie"!
Thank you so much.
Ron & Norma Huggins
, Brixham, Visiting Olney Rugs was a shopping experience which will be hard to beat. The shop contains a huge number of rugs of distinction, each lovingly regarded by Alan, the owner, as works of art that he has personally chosen. His detailed knowledge of each rug and where it was made really brought each masterpiece to life. Other members of his staff were incredibly friendly, knowledgable, and patient and nothing was too much trouble. We took ages to choose our rug, visiting the shop twice before making our final choice. We'll definitely be back and cannot recommend Olney Rugs more highly.
PNH
, Northampton, very exceptional quality and customer service as in earlier than expected delivery, well packaged, and I'm very happy with my rug thank you
Laurette
, Argyll&Bute, Have just received the Indian Sumak Kilim. It is absolutely gorgeous, and looks wonderful in the room. Exactly as shown on your website. It came well packed and arrived at 9.00am via FedEx. Terrific service. I look forward to visiting your emporium in the not too distant future. Thank you you so much.
Barbara
, London, Very pleased with runner have had many rugs over the years from you have all been excellent in fact have ordered another yesterday
Dorothy
, Middlesbrough, Good homepages. Reliable and international vendor. Excellent service and communication. Good quality. Fast continental deliveries from door to door even to Northest part of Europe, to Finland. Thanks to Olneys! With High recommendations, sincerely
Kari
, Finland, The three rugs I have purchased from you are absolutely lovey. I can not fault them in anyway at all. The colour, the quality is as described on the website. I am happy to have found your website. I hope one day to be able to buy a large one for my lounge, I do keep being nice to my husband!!
Barbara
, , Amazing range of rugs from India Afghanistan and Pakistan. The were happy for us to look at the wonderful colours and patterns. Mostly traditional in style and a few modern with the opition to design your own. Each rug was individually made from fine wool and even silk.
joxandtheret
, UK, What an oasis in the middle of England and not far from London! Today We bought two rugs and a large cushion to furnish our van at very reasonable price. We love it (Sue was amazed how nice they look inside the van). We are going to a trip to just live the life of a nomad on the back of our Berlingo! Allen and Pauline were so knowledgable, helpful and friendly and we were able just to find the right sizes. We may well come back next week to buy a few more rugs for our living room and explore the little beautiful town of Olney(with its beautiful limestone houses and walls).
Hossein and Sue
, London, The rug was safely delivered this morning and looks great in my new living room. I am very pleased with it. I am looking out for two smaller rugs in similar pale bluey-greeny
colours. If you get any, please let me know.
Jean Robinson
, Jean Robinson, I have a lovely new kilim from Olney, chosen on the website, where you can search for sizes different from any of the standard ones stocked in department stores. It looks terrific -- and fits.
Jennifer Hornsby
, , Rug arrived today and looks fabulous. So pleased with the service. Would definitely recommend to my friends
Jo Brightcliffe
, , Really pleased with the rug that we bought recently and wanted to write to say thank you. A very personal and excellent service!
S Mackridge
, , Delighted with the rug we bought, excellent service and helpful staff, nothing was too much trouble. I would highly recommend a visit
Mr and Mrs Poltock
, , An very good and interesting outlet, if you need a rug or soft furnishings this is the place to go, the staff are knowledgeable and helpful, you will certainly get a unique item that no one else will have.
Well worth a browse.
Howlo
, Buckingham, Knowledgeable staff who take time to go through the options available to ensure customers are happy with their purchases. Great selection of rugs which are really well illustrated on the website. Prices to suit all budgets from under £50 to several £1000s. Highly recommended.
ElleryQueen2013
, Daventry, Just wanted to say how delighted we were with both your wonderful service in the shop and with the beautiful rug that we bought from you. Neither could have been better! Thank you so much!!
Kathryn W.
, Stanwick, Have been meaning to write to say how pleased my husband and I are with the silk rug.
It has definitely found a home! Lesley clearly did a lovely job on the fringe.
We were relieved to see that the rug works so well. Please pass on our pleasure to the gentleman who decided to sell the pair. Wish we could get both! As it is, this one has been worth the expense given how it enriches our environment.
Enjoyed speaking with you about the rug.
M Ziemer
, London, Rug and underfelt arrived this morning. Absolutely delighted with both - couldn't be more perfect. Friendly helpful service with speedy delivery. Thank you
S Beaty
, Newcastlton, Roxburghshire, Thank you very much for such excellent service and speedy delivery of the lovely rug, which arrived this morning
M Dill
, London NW1, I can't tell you how pleased I am with the Afghan Kilim -its perfect and all the colours I wished for. Just right for the conservatory. Even the dog
likes it!
Sue Sanders
, Godalming, Surrey, We are absolutely delighted with our new rug from Olney Oriental Carpets and thank you to the friendly helpful staff.
You have such an amazing selection to choose from and we enjoyed looking round each room in your lovely old shop - a real Aladdin's Cave!
We look forward to a return visit.
Ray and Chris Hughes
, Harpenden, Many thanks for the brilliant job done on cleaning our hall runner. Looks spanking new again!
Gill and Terry Payne
, , Wonderful selection of quality rugs, unique shopping experience. We chose a bespoke Nepalese rug , made exactly to our required specification. Alan & his staff were absolutely fantastic, nothing too much trouble. The only place for quality rugs !!
M Joines
, Basingstoke, We enjoyed our visit to Olney Rugs very much. Excellent choice of beautiful rugs combined with charming and knowledgable help in choosing just the right thing. Thank you for staying back so long whilst we deliberated; and thanks for the tea & coffee. It was well worth the drive from York. We will be back.
Irene & Keith Butler
, York, Olney Oriental Carpets is an easy place to shop. No pressure selling. Helpful staff that were happy to go through what seemed to be hundreds of rugs till we found what we wanted.
Matthew B
, Northampton, Please send my thanks to Lesley for the trouble she took repairing my old rug. I'm so pleased it's preserved for a few more years
Mr J Eades
, Milton Keynes, What a fantastic place. A real Aladdins Cave.
Julie Edwards
, Stoney Stratford, A huge choice of colours and designs. Well worth the journey. Thanks for the coffeee and biscuits
Mrs J Elstone
, Bristol, 
