Customer Feedback
Send us a message good or bad. It helps us to improve what we do.
Include your email address if you would like us to reply.
Independent Review Sites
Many thanks for a very efficient service. The web site is so simple for ordering and the rug arrived as promised. The delivery man was very helpful also. The rug looks super in our sun lounge. Two very happy people. Thank you.
Chris
, Kirby Muxloe Leicestershire, We are really happy with the rug we bought from Olney - they were very informative and helpful, and also very efficient with delivery
Linda and Philip
, Holmfirth, Beautiful carpet, prompt delivery. I am very pleased and would happily recommend then
Kevin
, London, We received, on the right day, exactly what we wanted. The rug is perfect and colours just as shown online.
Thank you
Mary
, Abingdon, We ordered a runner from the Netherlands. Chris suggested alternatives when the first one we selected was not to our liking after all. The second runner was perfect. Promises were kept, payments and transportations were all to our complete satisfaction.
M Tersmette
, Netherlands, Chris and staff were fantastic, we explained what we wanted and Chris sourced a selection for us to view online within a couple of days. This is our second rug from Olney and we will certainly return for additional rugs in the future.
Beautiful rugs, excellent quality and a first class service from start to finish.
Thank You
Avril
, Scotland, Love the rug - excellent quality and fabulous customer service. Would definitely recommend.
Nicki
, Blackburn, Superb rugs, such an excellent choice and array- it is worth visiting the shop as the service is great- no pressure, but attentive and keen to find the right thing for you. We now have three rugs from Olney- all different and all beautiful
Adrienne
, London, I ADORE Olney rugs - I have bought quite a few from them over the years - they are well priced and beautiful! Wouldn't buy my kilims anywhere else!!
Harriet
, Banbury, Just taken delivery of, yet, another beautiful Persian rug.
Service was wonderful. Fast delivery,great communication. Will be shopping with you in the near future.
Mai
, Wrexham, Sorry for the late feedback - the rug arrived in the middle of major building works! We just wanted to say that it is beautiful and looks just perfect in it's new home. The team at Olney rugs were very attentive and helpful with queries, and it arrived in perfect condition. Thank you - it makes me smile everytime I come down the stairs and see it!
Claudia
, Cornwall, Just a quick line to say how much I love my new kilim. It looks beautiful in my sitting room and compliments perfectly my colour schème. Your service was also excellent with assistance on choosing the right underlay for my kilim. I hope to buy again from you.
Rachel
, Colchester, I bought a lovely rug from Olney Rugs at the beginning of January. As I live in London I cannot always get up to the shop so I purchased it online. Chris, who was handling my online order, was so very helpful and kind, but I knew he would be because over the years I have purchased several rugs from this shop and have always found the staff to be very obliging and thoughtful and their deliveries always arrive without a problem – which is rare these days.
If you want beautiful rug and an interesting experience, visit their wonderful shop in Olney – it’s well worth the drive up the motorway – the place is crammed full!
Abigail
, London, Rug is perfect, I love it, looks great.
Thank you Chris!!!!
Louise
, Reading, First-class service: quick delivery, rug extremely well packed (robust double layer) and looks just as on the website; also, spare ties and address label supplied, making it simple to return rug, were it necessary. Very pleased. Highly recommended
Brian
, Worcester, This was my first purchase from Olney Rugs and I will certainly buy again. The rug Looked great on the website, i and was even nicer in real life and the service was incredibly quick. I phoned one morning and the rug was delivered the next morning for no extra charge.
Lynne
, Bampton, The rug we ordered arrived when expected and is absolutely beautiful. Only slightly confusing was that the website stated the rug was made in Afghanistan but it had a made in Pakistan label on it . It does not detract from its beauty and looks amazing in our home. The service was excellent. We will definitely be buying another rug from you in the future.
Rosie
, Surrey, Thank you for a very positive experience. A very helpful and knowledgeable seller. A beautiful rug and great quality.We would definitely recommend Olney Rugs
Lorraine
, , Have purchased rugs from Olney Rugs before and it is well worth a trip to the shop for a lovely shopping experience.
This time we used the website and are very pleased with the rug purchased. Really good quality and design.
Would absolutely recommend
Sarah
, London, Very pleased with the rug. Excellent service and delivery as arranged
Patricia
, London, Excellent quality rug; we are delighted with the purchase; it has transformed our room. We are currently undergoing a house moving and once settled in to our new and much larger home, we shall be sure to order some more rugs from Olney. Many thanks for the excellent product and great service.
Peter
, , Thank you so much for your pleasant, friendly,efficient service. The rug is a delight and will go so well with the one we ordered a couple of weeks ago from you. Delivery was totally reliable and free!
Angela and Denis C
, , Beautiful rug! I was really impressed with the quality and value of my recent purchase. It looks so great I'll definitely be back for more. Also excellent customer service and free delivery
Lucy
, Birmingham, Great service, rug and website
Liam
, Northampton, Really pleased. Everything was as promised. Would recommend Olney every time.
Jean
, Hertfordshire, We were all absolutely delighted with our new rug. It looks even better in real life than on the website. The quality is excellent. It was very useful for us to have a shot of it with a pound coin next to it to give an idea of thickness. It feels so luxurious under bare feet! We would certainly buy from Olney Rugs again. Thank you so much for your help!
Paula
, , We're absolutely delighted with our new Persian carpet! It looks even better in real life than it did online. Thank you so much too for your help in getting it to us so quickly. We can't stop looking at it now. Beautiful.
Paula Varley
, Norwich, We were really delighted with the hand knotted Baluch rug from Afghanistan. It was exactly as described and looks good on the slate tiles and the colours are perfect for the room. It arrived quickly and I would recommend buying rugs from you. Website is very good, learned a lot.
Anniie Lovell
, Devon, The rug looks fantastic and has full approval of our Border Terrier "Bonnie"!
Thank you so much.
Ron & Norma Huggins
, Brixham, very exceptional quality and customer service as in earlier than expected delivery, well packaged, and I'm very happy with my rug thank you
Laurette
, Argyll&Bute, Have just received the Indian Sumak Kilim. It is absolutely gorgeous, and looks wonderful in the room. Exactly as shown on your website. It came well packed and arrived at 9.00am via FedEx. Terrific service. I look forward to visiting your emporium in the not too distant future. Thank you you so much.
Barbara
, London, Very pleased with runner have had many rugs over the years from you have all been excellent in fact have ordered another yesterday
Dorothy
, Middlesbrough, Good homepages. Reliable and international vendor. Excellent service and communication. Good quality. Fast continental deliveries from door to door even to Northest part of Europe, to Finland. Thanks to Olneys! With High recommendations, sincerely
Kari
, Finland, The three rugs I have purchased from you are absolutely lovey. I can not fault them in anyway at all. The colour, the quality is as described on the website. I am happy to have found your website. I hope one day to be able to buy a large one for my lounge, I do keep being nice to my husband!!
Barbara
, , What an oasis in the middle of England and not far from London! Today We bought two rugs and a large cushion to furnish our van at very reasonable price. We love it (Sue was amazed how nice they look inside the van). We are going to a trip to just live the life of a nomad on the back of our Berlingo! Allen and Pauline were so knowledgable, helpful and friendly and we were able just to find the right sizes. We may well come back next week to buy a few more rugs for our living room and explore the little beautiful town of Olney(with its beautiful limestone houses and walls).
Hossein and Sue
, London, The rug was safely delivered this morning and looks great in my new living room. I am very pleased with it. I am looking out for two smaller rugs in similar pale bluey-greeny
colours. If you get any, please let me know.
Jean Robinson
, Jean Robinson, I have a lovely new kilim from Olney, chosen on the website, where you can search for sizes different from any of the standard ones stocked in department stores. It looks terrific -- and fits.
Jennifer Hornsby
, , Rug arrived today and looks fabulous. So pleased with the service. Would definitely recommend to my friends
Jo Brightcliffe
, , Really pleased with the rug that we bought recently and wanted to write to say thank you. A very personal and excellent service!
S Mackridge
, , Delighted with the rug we bought, excellent service and helpful staff, nothing was too much trouble. I would highly recommend a visit
Mr and Mrs Poltock
, , Just wanted to say how delighted we were with both your wonderful service in the shop and with the beautiful rug that we bought from you. Neither could have been better! Thank you so much!!
Kathryn W.
, Stanwick, Have been meaning to write to say how pleased my husband and I are with the silk rug.
It has definitely found a home! Lesley clearly did a lovely job on the fringe.
We were relieved to see that the rug works so well. Please pass on our pleasure to the gentleman who decided to sell the pair. Wish we could get both! As it is, this one has been worth the expense given how it enriches our environment.
Enjoyed speaking with you about the rug.
M Ziemer
, London, Rug and underfelt arrived this morning. Absolutely delighted with both - couldn't be more perfect. Friendly helpful service with speedy delivery. Thank you
S Beaty
, Newcastlton, Roxburghshire, Thank you very much for such excellent service and speedy delivery of the lovely rug, which arrived this morning
M Dill
, London NW1, I can't tell you how pleased I am with the Afghan Kilim -its perfect and all the colours I wished for. Just right for the conservatory. Even the dog
likes it!
Sue Sanders
, Godalming, Surrey, We are absolutely delighted with our new rug from Olney Oriental Carpets and thank you to the friendly helpful staff.
You have such an amazing selection to choose from and we enjoyed looking round each room in your lovely old shop - a real Aladdin's Cave!
We look forward to a return visit.
Ray and Chris Hughes
, Harpenden, Many thanks for the brilliant job done on cleaning our hall runner. Looks spanking new again!
Gill and Terry Payne
, , Wonderful selection of quality rugs, unique shopping experience. We chose a bespoke Nepalese rug , made exactly to our required specification. Alan & his staff were absolutely fantastic, nothing too much trouble. The only place for quality rugs !!
M Joines
, Basingstoke, We enjoyed our visit to Olney Rugs very much. Excellent choice of beautiful rugs combined with charming and knowledgable help in choosing just the right thing. Thank you for staying back so long whilst we deliberated; and thanks for the tea & coffee. It was well worth the drive from York. We will be back.
Irene & Keith Butler
, York, Olney Oriental Carpets is an easy place to shop. No pressure selling. Helpful staff that were happy to go through what seemed to be hundreds of rugs till we found what we wanted.
Matthew B
, Northampton, Please send my thanks to Lesley for the trouble she took repairing my old rug. I'm so pleased it's preserved for a few more years
Mr J Eades
, Milton Keynes, What a fantastic place. A real Aladdins Cave.
Julie Edwards
, Stoney Stratford, A huge choice of colours and designs. Well worth the journey. Thanks for the coffeee and biscuits
Mrs J Elstone
, Bristol, 
